Deputy Service Manager

Are you passionate about making a difference in the lives of individuals with complex mental health needs?

ABOUT THE DEPUTY SERVICE MANAGER ROLE

We're hiring a Deputy Service Manager to join our Mental Health Stepdown Service in Enfield. This is an exciting opportunity for a proactive and compassionate leader to support adults with complex mental health needs in a 24-hour supported accommodation service. Our service focuses on care and rehabilitation for individuals transitioning from inpatient rehabilitation, acute mental health wards, or residential settings, including those who may face challenges such as medication non-compliance or behaviours that are difficult for services to manage. Whether you're an experienced senior professional or ready to take the next step in your career, we want to hear from you!

Shift Pattern: 37.5 hours per week, Monday to Friday. 8:00AM-4:00PM, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.

Salary: £30,200

What are we looking for from a Deputy Service Manager?

• A team player with strong problem-solving skills, a positive attitude, and the ability to build and maintain effective relationships with colleagues, residents, and external stakeholders.
• Excellent communication skills and the ability to engage with diverse groups of people from varying backgrounds.
• Knowledge and experience in healthcare and medication management.
• Management experience, including supervising staff, managing sickness, holidays, and ensuring mandatory tasks are completed.
• IT proficiency, including Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams), and the ability to learn new case management systems and organisational software.
• A well-organised individual who can show initiative, prioritise tasks, and work effectively under pressure.

Key Responsibilities:

• Supporting the team: Providing high-quality guidance, advice, and leadership to frontline care and support staff.
• Day-to-day operations: Overseeing the service in collaboration with the Service Manager, ensuring the delivery of trauma-informed and recovery-focused support to residents.
• Stakeholder management: Building and maintaining strong relationships with external partners, including the community rehabilitation team within the mental health trust.
• Service promotion: Representing the service and providing outreach-based provision to engage with stakeholders.
• Health and safety: Conducting health and safety checks, internal audits, and ensuring compliance with organisational standards.
• Document preparation: Preparing documents for external meetings and managing petty cash returns.
• Incident management: Advising on and responding to incidents as they arise.
• Service leadership: Managing the service in the absence of the Service Manager, ensuring continuity and high standards of care.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group .

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening application