Service Manager

Are you a dynamic leader with a passion for supporting people with mental health challenges, wanting to take on a new challenge and leadership opportunity?

ABOUT THE ROLE

We are hiring a Service Manager to join our team in Ealing, leading a service which provides a recovery focused service to adults with long term mental health difficulties. You will support the team to deliver person centred support to improve our residents' lives, gaining greater independence to support them in their move on into low support accommodation.

As the Service Manager, you will have full oversight of your service, ensuring full contract and regulatory compliance, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services.

Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00 with flexibility to work outside these hours as required by service requirements. This is an in person face to face role, and will include the requirement for providing out of hours on call support which is arranged on a rota.

Salary: £36,600

ABOUT YOU

We are looking for a proactive and dynamic leader, someone who lives by our values and can empower and motivate a team to deliver excellence in delivery. You will be able to resolve challenges as they arise, and implement risk mitigation. We need someone who has a real passion for what we do at Social Interest Group (SIG) and the service in which you will oversee.

You will have some knowledge and background in mental health, understanding the different complexities which can arise, and able to support others to support the residents to achieve their goals. You will be adaptable and flexible in your approach, and respect equity, diversity, and inclusion, able to create a compassionate, supportive and empowering environment within the service and in communication with others externally and throughout the organisation.

We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity .

What are we looking for?

• Direct experience working in a Health and Social care environment or similar
• Understanding and/or experience of working with people of complex backgrounds, including ex-offending, mental health, substance misuse, challenging behaviours or a good understanding of the sector
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Budget Management Experience and/or willingness to learn financial management
• IT proficiency, with the ability to navigate and learn new case management systems and other types of software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency

• Appropriate Professional Qualification NVQ/Diploma Level 3 in Management/Health and Social Care or equivalent
• Experience of contract management and monitoring performance
• Experience in staff management and development
• Understanding/knowledge and/or practical application of key legislation

• Line Management/Leadership
• Service Delivery
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work s