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Job Title: Advocacy Caseworker Contract: Permanent Hours: Part time, 21 hours per week (FTE 35 hours) Work Pattern: 21 hours per week to be worked Monday – Friday. Hours of work to be agreed. Location: SIA House, Milton Keynes with hybrid working available. Salary: £35,040 per annum, FTE (£21,024 per annum actual for 21 hours per week).Thank you for your interest in joining our special charity!About UsThe Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.About the RoleThe Advocacy Caseworker will be responsible for providing Social Care and CHC casework and support to SCI people for a wide range of issues relating to their health care and independent living. Working with SIA teams and external partners and agencies they will also be responsible for improving the provision of services to SCI people.The data and case studies they collate will be central to both the work of the Campaigns and Fundraising teams and the wider SIA communications. This information will also assist with service and organisational development, identifying new trends and areas of unmet need.The successful candidate will have at least one year’s experience of CHC and/or social care work, Experience of working with government bodies such as social workers, NHS etc, A good understanding of relevant social policy, welfare rights, health and social care issues that affect people living with disabilities, in particular those with spinal cord injuries. They will have the ability to cope with challenging or emotional enquiries and enquirers, be able to prioritise a busy workload and be able to explain complex information in an accessible way.Benefits:<ul><li>Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)</li><li>Access to Group pension scheme (6% employer contribution)</li><li>Access to Group life assurance scheme</li><li>Access to Healthcare cash plan</li><li>Access to discounted gym membership</li><li>Access to Employee assistance programme (EAP)</li><li>Employee volunteer days</li><li>Free car parking at SIA House</li><li>Investing in our people – all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development</li></ul>This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.Closing date: 12 January 2026, 9am Interview dates: 27 January 2026 at SIA House, Milton KeynesInterested?If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.Disabled candidates who meet the standard job criteria will be offered a guaranteed interview. Fully remote working considered for the right candidate.No agencies please.

Spinal Injuries Association

Welcome to SIA

Advocacy Caseworker

Who we are:Enthum House, is a 24/7, 365-day residential setting. We provide person-centred support and safeguarding for up to fourteen unaccompanied young people aged 16-18, who are seeking asylum in the UK and moving towards independence.&nbsp;&nbsp;Key Responsibilities:The Operations Director and Nominated Individual (NI) in Supported Accommodation plays a crucial role in ensuring that the services provided in supported accommodation settings meet Ofsted regulatory standards and are delivered in a way that promotes the wellbeing and safety of young people. The Nominated Individual is responsible for overseeing the service's compliance with the Supported Accommodation Regulations and Standards 2023, ensuring that high-quality support is delivered, and supporting the Registered Service Manager in maintaining the operational aspects of the service.<h2>Specific&nbsp;Duties</h2>Service&nbsp;Delivery&nbsp;and&nbsp;Regulatory&nbsp;Compliance<ul><li>To&nbsp;be&nbsp;a&nbsp;part&nbsp;of&nbsp;the&nbsp;Senior&nbsp;Leadership&nbsp;Team&nbsp;and&nbsp;attend&nbsp;regular&nbsp;Senior Management Team meetings</li><li>Head&nbsp;of&nbsp;Safeguarding&nbsp;(DSL)&nbsp;-&nbsp;Overview&nbsp;of&nbsp;Safeguarding/managing&nbsp;allegations.</li><li>Ensure&nbsp;the&nbsp;service&nbsp;meets&nbsp;the&nbsp;needs&nbsp;of&nbsp;young&nbsp;people&nbsp;in accordance&nbsp;with legislation, policy, and best practices.</li><li>Line&nbsp;manage&nbsp;and&nbsp;provide formal&nbsp;and&nbsp;informal&nbsp;supervision and&nbsp;to&nbsp;the&nbsp;Registered Service manager and others as necessary to improve the home’s performance.</li><li>Ensure the home is led and managed in such a way as to be consistent with Enthum&nbsp;House’s&nbsp;approach&nbsp;and&nbsp;ethos&nbsp;and&nbsp;deliver&nbsp;the&nbsp;outcomes&nbsp;set&nbsp;out&nbsp;in&nbsp;the statement of purpose.</li><li>Ensure&nbsp;the&nbsp;supported&nbsp;accommodation&nbsp;is&nbsp;fully&nbsp;prepared&nbsp;and&nbsp;ready&nbsp;for&nbsp;Ofsted inspection.</li><li>To&nbsp;have&nbsp;oversight&nbsp;of&nbsp;implementation&nbsp;of&nbsp;statutory&nbsp;and&nbsp;home’s&nbsp;policies&nbsp;and&nbsp;provide feedback&nbsp;to&nbsp;senior&nbsp;leaders&nbsp;on&nbsp;the&nbsp;effectiveness&nbsp;of policies.</li><li>Resolve complex operational and service-based problems and conflicts raised through&nbsp;the&nbsp;home’s&nbsp;day-to-day&nbsp;running,&nbsp;complaints&nbsp;(and&nbsp;relevant&nbsp;HR&nbsp;process&nbsp;in collaboration with Co-Director(s))</li><li>To&nbsp;have&nbsp;oversight&nbsp;of&nbsp;monitoring&nbsp;reports,&nbsp;statistical&nbsp;data,&nbsp;and&nbsp;evaluations&nbsp;in accordance with the policies of the home.</li><li>Review&nbsp;the&nbsp;performance&nbsp;of&nbsp;Staff.</li><li>Ensure&nbsp;that&nbsp;the&nbsp;supported&nbsp;accommodation&nbsp;service&nbsp;meets&nbsp;the&nbsp;required&nbsp;quality standards in terms of safety, care quality, and operational procedures.</li><li>Liaise&nbsp;with&nbsp;regulatory&nbsp;authorities&nbsp;and&nbsp;support&nbsp;the&nbsp;preparation&nbsp;of&nbsp;inspections, audits, and reports</li></ul>Leadership&nbsp;and&nbsp;Support:<ul><li>Supervise,&nbsp;lead&nbsp;and&nbsp;guide&nbsp;the&nbsp;Registered&nbsp;Manager&nbsp;and&nbsp;support&nbsp;staff,&nbsp;ensuring&nbsp;the team is well-informed of their roles and responsibilities.</li><li>Act&nbsp;as&nbsp;a&nbsp;senior&nbsp;point&nbsp;of&nbsp;contact&nbsp;for&nbsp;the&nbsp;team,&nbsp;offering advice&nbsp;on&nbsp;best&nbsp;practices&nbsp;and professional development opportunities.</li><li>Help&nbsp;to&nbsp;maintain&nbsp;a&nbsp;positive,&nbsp;inclusive,&nbsp;and&nbsp;supportive&nbsp;working&nbsp;environment.</li></ul>Quality&nbsp;assurance&nbsp;and&nbsp;Monitoring<ul><li>Be&nbsp;accountable&nbsp;for&nbsp;the&nbsp;quality&nbsp;of&nbsp;support&nbsp;provided,&nbsp;ensuring&nbsp;that&nbsp;young&nbsp;people receive person-centered care tailored to their individual needs.</li><li>Monitor&nbsp;individual&nbsp;plans&nbsp;and&nbsp;outcomes&nbsp;for&nbsp;young&nbsp;people,&nbsp;working&nbsp;closely&nbsp;with&nbsp;the Registered Service Manager to implement improvements where necessary.</li><li>Ensure&nbsp;robust&nbsp;safeguarding&nbsp;procedures&nbsp;are&nbsp;in&nbsp;place&nbsp;and&nbsp;ensure&nbsp;that&nbsp;any&nbsp;concerns or incidents are addressed promptly and in accordance with legal and best practice standards.</li></ul>Operational&nbsp;Leadership&nbsp;and Accountability<ul><li>Ensure&nbsp;that&nbsp;the&nbsp;service&nbsp;is&nbsp;adequately&nbsp;staffed,&nbsp;with&nbsp;recruitment,&nbsp;training,&nbsp;and retention strategies in place.</li><li>Assist&nbsp;in&nbsp;the&nbsp;development&nbsp;and&nbsp;review&nbsp;of&nbsp;policies&nbsp;and&nbsp;procedures&nbsp;in&nbsp;line&nbsp;with statutory requirements and best practice.</li><li>Contribute to the financial management of the service, including budget monitoring&nbsp;and&nbsp;resource&nbsp;allocation in&nbsp;partnership&nbsp;with&nbsp;the&nbsp;Finance&nbsp;Director.</li><li>Attend&nbsp;Quarterly&nbsp;Trustee&nbsp;meetings&nbsp;in&nbsp;person&nbsp;and&nbsp;occasional&nbsp;online&nbsp;Trustee meetings as required</li><li>Ensure&nbsp;quality&nbsp;monitoring&nbsp;and&nbsp;health&nbsp;and&nbsp;safety&nbsp;assessments&nbsp;are&nbsp;conducted,&nbsp;and action plans are implemented by managers.</li><li>Overview&nbsp;to&nbsp;ensure&nbsp;risk&nbsp;assessments&nbsp;are&nbsp;in&nbsp;place&nbsp;to&nbsp;protect&nbsp;children&nbsp;and&nbsp;staff.</li><li>Monitor&nbsp;ongoing&nbsp;quality&nbsp;of service&nbsp;provision.</li><li>Co working on Data analysis (including progress of young people, i.e. Planning stars),&nbsp;recording&nbsp;and&nbsp;monitoring.&nbsp;Establish&nbsp;mechanisms&nbsp;for listening&nbsp;and&nbsp;acting&nbsp;on the views of beneficiaries, on the organisations performance (April and September)</li><li>Demonstrate&nbsp;service&nbsp;compliance&nbsp;with&nbsp;the&nbsp;Children’s&nbsp;Homes&nbsp;(England)&nbsp;Regulations, Children’s Homes Quality Standards, and the social care common inspection framework (SCCIF).</li><li>Maintain&nbsp;a&nbsp;culture&nbsp;of&nbsp;continuous&nbsp;service&nbsp;improvement.</li><li>Support&nbsp;Registered&nbsp;Service&nbsp;Manager&nbsp;to&nbsp;create&nbsp;effective&nbsp;monitoring&nbsp;systems&nbsp;to ensure the home is always ready for an Ofsted inspection and develop good working relationships with the home’s Ofsted inspector.</li><li>Marketing,&nbsp;media&nbsp;management&nbsp;and&nbsp;public&nbsp;speaking&nbsp;when&nbsp;required</li><li>Co&nbsp;work&nbsp;on&nbsp;identifying&nbsp;and&nbsp;assessing&nbsp;strategic&nbsp;risk&nbsp;issues&nbsp;and opportunities.</li><li>Responsible for the local authority relationships and proactive income generation and management.</li></ul>Young&nbsp;People&nbsp;Engagement and Support:<ul><li>Ensure&nbsp;that&nbsp;young&nbsp;people’s&nbsp;voices&nbsp;are&nbsp;heard and&nbsp;that&nbsp;they&nbsp;are&nbsp;fully&nbsp;involved&nbsp;in decisions about their life and support received.</li><li>Ensure&nbsp;the&nbsp;service&nbsp;is&nbsp;promoting&nbsp;independence,&nbsp;dignity,&nbsp;and&nbsp;respect&nbsp;for&nbsp;all&nbsp;young people.</li><li>Address&nbsp;any&nbsp;complaints&nbsp;or&nbsp;concerns&nbsp;from&nbsp;young&nbsp;people&nbsp;and&nbsp;work&nbsp;with&nbsp;staff&nbsp;to resolve them in a timely and satisfactory manner.</li><li>Reporting&nbsp;and&nbsp;Documentation:</li><li>Oversee the maintenance of accurate and up-to-date records for each young person&nbsp;on&nbsp;Mentor,&nbsp;ensuring&nbsp;that&nbsp;documentation&nbsp;is&nbsp;comprehensive&nbsp;and&nbsp;compliant with the regulatory framework.</li><li>Prepare&nbsp;and&nbsp;submit&nbsp;reports&nbsp;to&nbsp;Ofsted,&nbsp;Local&nbsp;Authority,&nbsp;or&nbsp;other&nbsp;relevant&nbsp;bodies&nbsp;as required.</li><li>Ensure&nbsp;that&nbsp;all&nbsp;reports,&nbsp;incident&nbsp;logs,&nbsp;and&nbsp;action&nbsp;plans&nbsp;are&nbsp;completed&nbsp;in&nbsp;a&nbsp;timely and accurate manner.</li></ul><h2>Person Specification</h2><h3>Qualifications and Education</h3><ul><li>A&nbsp;relevant&nbsp;qualification&nbsp;in&nbsp;health&nbsp;and&nbsp;social&nbsp;care&nbsp;(e.g.,&nbsp;Level&nbsp;5&nbsp;Diploma&nbsp;in Leadership for Health and Social Care or equivalent).</li><li>Knowledge&nbsp;of&nbsp;current&nbsp;legislation&nbsp;and&nbsp;best&nbsp;practice&nbsp;in&nbsp;supported&nbsp;accommodation and care settings</li><li>Evidence&nbsp;of&nbsp;work-related&nbsp;continuous&nbsp;management&nbsp;development&nbsp;and&nbsp;strategic management responsibility.</li></ul><h3>Experience</h3><ul><li>Experience&nbsp;working&nbsp;in&nbsp;a&nbsp;Ofsted&nbsp;regulated&nbsp;supported&nbsp;accommodation&nbsp;or&nbsp;children’s home&nbsp;environment,&nbsp;ideally&nbsp;in&nbsp;a&nbsp;senior&nbsp;leadership&nbsp;or&nbsp;management&nbsp;role.</li><li>Experience&nbsp;working&nbsp;with&nbsp;vulnerable&nbsp;children&nbsp;and&nbsp;young&nbsp;people&nbsp;with&nbsp;complex needs (mental health, unaccompanied asylum-seeking children, adolescent services, transition teams, care leavers etc.).</li><li>Proven&nbsp;track&nbsp;record&nbsp;of&nbsp;ensuring&nbsp;compliance&nbsp;with&nbsp;regulatory&nbsp;standards&nbsp;and improving care quality.</li></ul><h3>Knowledge and Understanding</h3><ul><li>As a minimum a thorough understanding of the Supported Accommodation Regulations&nbsp;and&nbsp;Quality&nbsp;Standards&nbsp;England&nbsp;2023, Working&nbsp;Together&nbsp;to&nbsp;Safeguard Children 2023, GDPR 2018, and Health and Safety at Work etc. Act 1974.</li><li>Guidance&nbsp;pertaining&nbsp;to&nbsp;running&nbsp;a&nbsp;residential&nbsp;supported&nbsp;accommodation&nbsp;service</li></ul><h3>Essential Skills and Abilities</h3><ul><li>Strong&nbsp;leadership&nbsp;and&nbsp;management&nbsp;skills,&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;motivate&nbsp;and&nbsp;guide&nbsp;a team.</li><li>Excellent&nbsp;communication&nbsp;skills,&nbsp;both&nbsp;written&nbsp;and&nbsp;verbal.</li><li>A&nbsp;detailed&nbsp;understanding&nbsp;of&nbsp;safeguarding,&nbsp;risk&nbsp;management,&nbsp;and&nbsp;health&nbsp;and safety regulations.</li><li>Ability&nbsp;to&nbsp;work&nbsp;under&nbsp;pressure&nbsp;and&nbsp;handle&nbsp;sensitive&nbsp;situations&nbsp;with&nbsp;discretion&nbsp;and professionalism</li></ul><h3>Equality and Diversity</h3><ul><li>Promote&nbsp;equality&nbsp;and&nbsp;diversity&nbsp;by&nbsp;interpreting&nbsp;equality,&nbsp;diversity&nbsp;and&nbsp;rights according to legislation and policies.</li><li>Develop&nbsp;a&nbsp;culture&nbsp;of&nbsp;non-discrimination&nbsp;that&nbsp;supports&nbsp;individuals’&nbsp;rights&nbsp;and eliminates&nbsp;patterns&nbsp;of&nbsp;discrimination.</li></ul><h2>Service</h2>Enthum&nbsp;House&nbsp;is&nbsp;a&nbsp;Category&nbsp;2&nbsp;ringfenced&nbsp;shared&nbsp;semi-independent&nbsp;accommodation&nbsp;for up to 15 looked after young people (UASC).Responsible to - TrusteesResponsible for - Registered Service Manager and Team<h3>Terms and Conditions</h3><ul><li>3 days a week, with flexibility across the week as required and based&nbsp;on&nbsp;the needs&nbsp;of the service. £33,000 starting salary.</li><li>Occasional&nbsp;evening or weekend&nbsp;work&nbsp;may&nbsp;be required.</li><li>Based&nbsp;in&nbsp;Eastbourne with&nbsp;occasional&nbsp;travel&nbsp;to other&nbsp;locations&nbsp;for external meetings.</li></ul>

Enthum Foundation

Operations Director and Nominated Individual

Job Title: Service Manager Location: Bermondsey, near Surrey Quays station. This location has step free and lift access. Work from home can be flexible upon prior agreement with Head of Service (Line Manager) Salary: £41,600 Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required as per resident and service requirements. All managers, including this position will take part in the out of hours on call duty. About the Role We're seeking a Service Manager to lead our new service which is opening based in Bermondsey, an Independent Approved Premises (IAP) commissioned by Criminal Justice Services (CJS). The service works with residents who have recently been released from prison and helps them to reintegrate into the community, and restart their journey to independence. The team will identify resident needs alongside any licensing restrictions, and will create tailored, person centred support plans including housing support, activities, and personal journey outcomes to help them to reintegrate. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners, with a focus on risk management and public protection. As a Service Manager, you will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will drive service outcomes in line with our contractual requirements, ensuring quality, consistency, within a trauma informed setting. You will ensure all aspects of the service run smoothly and in collaboration with our internal teams and external partners. We're looking for someone who is solution focused, and has a real passion to create a safe space where individuals can thrive to meet personal outcomes. Some Key Responsibilities include:<ul><li>Line management and leadership, offering guidance and support throughout the employee lifecycle.</li><li>Support the Service Manager in leading the day to day operational delivery of the service.</li><li>Risk Management ownership, ensuring processes and policies are followed.</li><li>Property and housing management, ensuring accommodation standards, timely maintenance and reporting.</li><li>Striving to ensure excellence and quality in our service delivery.</li><li>Financial Management of service budget with cost saving mechanisms. </li></ul>About You We're seeking someone with a genuine passion for making a difference and helping to create safer communities for everyone. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence as individuals and as a team, as well as provide proactive solutions to challenges. You will be knowledgeable of the Criminal Justice System and able to provide advice and guidance to the team to deliver outcomes within a residential setting. We're looking for someone who can build rapport, trust, and a psychologically informed environment for residents, staff, and relevant stakeholders.<ul><li>Ability to provide high quality support and line management to staff.</li><li>Ability to motivate and empower a team to achieve KPI's</li><li>Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.</li><li>Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries</li><li>Ability to promote the service externally to enhance reputation in the area and with partner organisations</li><li>Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency</li><li>IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software</li><li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li></ul>We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for second week of January 2026. Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer<ul><li>25 days (Full time equivalent) annual leave, increasing with the length of service</li><li>Employer Pension Contribution</li><li>Eligibility to register with Blue Light Discount Card</li><li>Access to discounted tickets for music events, shows, sports an</li></ul>

Social Interest Group

Service Manager

Job Title: Deputy Service Manager Location: Bermondsey, near Surrey Quays station. This location has step free and lift access. Salary: £33,200 Shift Pattern: 37.5 hours per week Monday to Friday working between 08:00 - 16:00, 09:00 - 17:00 and 14:00 - 22:00. You may be required to work flexibly around these hours due to service and resident requirements, including evening work and taking part in the out of hours on call rota for managers. About the Role We're seeking a Deputy Service Manager to join our new service which is opening based in Bermondsey, an Independent Approved Premises (IAP) commissioned by Criminal Justice Services (CJS). The service works with residents who have recently been released from prison and helps them to reintegrate into the community, and restart their journey to independence. The team will identify resident needs alongside any licensing restrictions, and will create tailored, person centred support plans including housing support, activities, and personal journey outcomes to help them to reintegrate. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners, with a focus on risk management and public protection. As a Deputy Service Manager, you will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will support the Service Manager in driving service outcomes in line with our contractual requirements, ensuring quality, consistency, within a trauma informed setting. Key Responsibilities Include:<ul><li>Line management and leadership, offering guidance and support throughout the employee lifecycle.</li><li>Support the Service Manager in leading the day to day operational delivery of the service.</li><li>Risk Management ownership, ensuring processes and policies are followed.</li><li>Property and housing management, ensuring accommodation standards, timely maintenance and reporting.</li><li>Striving to ensure excellence and quality in our service delivery.</li></ul>About You We're seeking someone with a genuine passion for making a difference and helping to create safer communities for everyone. You will be a keen leader, with the ability to motivate and empower a team to drive excellence as individuals and as a team. You will be knowledgeable of the Criminal Justice System and able to provide advice and guidance to the team to deliver outcomes within a residential setting. We're looking for someone who can build rapport, trust, and a psychologically informed environment for residents, staff, and relevant stakeholders.<ul><li>Ability to provide high quality support and line management to staff.</li><li>Ability to motivate and empower a team to achieve KPI's</li><li>Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.</li><li>Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries</li><li>Ability to promote the service externally to enhance reputation in the area and with partner organisations</li><li>Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency</li><li>IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software</li><li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li></ul>We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for second week of January 2026. Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer<ul><li>25 days (Full time equivalent) annual leave, increasing with the length of service</li><li>Employer Pension Contribution</li><li>Eligibility to register with Blue Light Discount Card</li><li>Access to discounted tickets for music events, shows, sports and more</li><li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li><li>Training and Development, including access to courses, upskilling, and progression plans</li><li>Employee Assistance Programme, including counselling</li><li>Life Assurance Scheme</li><li>Cycle-to-work scheme</li><li>Annual Staff Awards</li><li>EDI Ambassador progra</li></ul>

Deputy Service Manager

Job Title: Service Manager Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access. Salary: £38,760 Shift Pattern: 12 month fixed term contract,37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required as per resident and service requirements. All managers, including this position will take part in the out of hours on call duty. About the Role We're looking for a Service Manager to join our team based in RBKC. You will manage multiple dispersed services within the area. In this role, you will support your team to deliver person centred care and support to residents who face multiple and complex needs which includes mental health challenges, substance use challenges, and homelessness. You will be a natural leader, able to support a team with your knowledge and experience to provide the best support to the residents, through empowerment and upskilling. You will support them to deliver a seamless and supportive service which enables residents to overcome personal challenges and to achieve their goals. We're looking for someone who is solution focused, has a passion for the resident group we support, and driven to make a lasting change to lives. This is a 12 month fixed term contract with the view that it may be extended into a permanent position in the future. Some Key Responsibilities include:<ul><li>Leading and motivating a team to deliver high quality care and support</li><li>Managing complex situations and driving service improvements</li><li>Support a team who directly support individuals in their recovery journey</li><li>Working closely with other teams and organisations to ensure the right support is provided</li><li>Risk Management, Information Management, and Case Recording</li><li>Property and Housing Management</li><li>Financial Management</li></ul>About You We are seeking a passionate, driven leader to run this service and make a real difference for people with multiple and complex needs. You will be knowledgeable about the needs of our residents and able to support the team in delivering excellent care. You will bring energy and passion to the role, work flexibly to meet service needs, and contribute new ideas and opportunities to develop the service further while maintaining high standards of excellence.<ul><li>Confident leadership skills and ability to inspire and motivate a team and residents directly</li><li>Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds</li><li>Experience in frontline, and now able to empower a team to deliver a seamless service</li><li>Confident leadership skills and ability to inspire and motivate a team. While you'll have support from management, this role requires someone who can take ownership and lead with confidence</li><li>Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems</li><li>Ability to drive the service forward and implement improvements</li><li>Ability to work at pace, using initiative, making decisions, and proactiveness in your approach</li><li>Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity</li></ul> Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer<ul><li>25 days (Full time equivalent) annual leave, increasing with the length of service</li><li>Employer Pension Contribution</li><li>Eligibility to register with Blue Light Discount Card</li><li>Access to discounted tickets for music events, shows, sports and more</li><li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li><li>Training and Development, including access to courses, upskilling, and progression plans</li><li>Employee Assistance Programme, including counselling</li><li>Life Assurance Scheme</li><li>Cycle-to-work scheme</li><li>Annual Staff Awards</li><li>EDI Ambassador programme</li></ul>About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with

Job Title: Relief Bank - Family Liaison Worker Location: Based at HMP Altcourse Salary: £12.60 per hour plus 12.07% annual leave accrual Shift Pattern: Flexible to the service needs - Mainly weekend shifts. ABOUT THE ROLE At SIG Safe Ground, we understand that visiting a loved one in prison can be a difficult and emotional time. Our team helps to make a challenging time easier by offering practical and emotional support, clear information, and signposting - ensuring that the people visiting our service feel seen, heard, and supported. As a Family Liaison Worker, you'll be the first point of contact for families and significant others visiting a loved one at HMP Altcourse. You'll be responsible for the day-to-day running of our Visitors' Centre, creating a safe, welcoming, and inclusive environment for everyone who comes through the door. Family Liaison Workers ensure visits are processed smoothly and efficiently, while building strong, collaborative relationships with families, the wider team, and key prison staff to help deliver a wraparound, person-centred service. You'll also lead structured play sessions with children of all ages who are visiting a parent or loved one in prison, making sure they feel safe, engaged, and cared for during their visit. Rota: Flexible to the service needs - Mainly weekend shifts. ABOUT US The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. Safe Ground is a charity and subsidiary of the Social Interest Group. For over 30 years, we have been designing and delivering creative, relational, and therapeutically informed programmes and services. Through arts-based practices, we support personal growth, rebuild relationships, and develop innovative, anti-shame approaches for people impacted by the criminal justice system. If you have the passion, creativity, and tenacity to make a real difference to people's lives, challenge stigma and make our communities safer, we would love to hear from you! ABOUT THE SERVICE SIG Safe Ground delivers a comprehensive and pioneering Family Service at HMP Altcourse - our flagship site for family support within the prison estate. Since June 2023, we have led the design and delivery of a bespoke, trauma-informed service that responds to the complex needs of families affected by imprisonment. Collaboration is at the heart of our approach. We work closely with prison staff and a range of internal and external partners to ensure families receive the right support at the right time. Our service includes managing the Outside Visitors Centre seven days a week, providing direct support to families and significant others, and delivering arts-based therapeutic programmes with men in custody. We are also proud that our dedicated Family Counselling Service, offers tailored one-to-one and group support to strengthen relationships and promote emotional well-being. ABOUT YOU You have excellent communication, IT, organisational, and support skills. You view relationships as central to personal development and approach your work with a positive, non-judgemental attitude. You're confident working both within a team and in collaboration with a range of stakeholders. Safe Ground's practice is reflective across all aspects of service delivery, so it's important that you are naturally reflective and genuinely curious about people, relationships, and personal growth. Training will be provided for this role, including Security and Key Training through the Criminal Justice Service. OVERVIEW OF KEY RESPONSIBILITIES<ul><li>Support the Visitors' Centre service to appear, operate, and deliver to the quality standards of Safe Ground, Social Interest Group, and other relevant stakeholders.</li><li>Welcome, book in, and share relevant information with visitors attending the Visitors' Centre, including those visiting a prison for the first time.</li><li>Take an active role in planning, promoting, and delivering meaningful and memorable family visits.</li><li>Develop and maintain child-friendly spaces and play areas across the Visitors' Centre, Visits Hall, and other designated areas within the prison.</li><li>Implement and supervise varied, age-appropriate play activities, tailored to the developmental needs of children visiting the prison, ensuring a safe and engaging environment.</li><li>Promote Safe Ground's programmatic work, and identify opportunities</li></ul>

Relief Bank - Family Liaison Worker

Job Title: Mental Health Recovery Worker Location: Catford. There is step free access at this location. Salary: £27,000 Shift Pattern: 37.5 per week on a pro rota between Monday To Sunday, Hours may include 08:30 - 16:30 13:00 - 21:00 08:30 - 21:00 10:00 - 18:00 . Shift patterns and weekly hours may vary dependent on service and resident requirements. You may be required to work Bank Holidays. About the Role We are seeking a dedicated and compassionate Recovery Worker to join our team. you will empower and motivate both our male and female residents and participants to achieve their personal goals and gain greater independence, supporting their reintegration into the community. You will provide tailored, person-centred support using a recovery model, ensuring our services are flexible and responsive to individual needs while meeting the expectations of our commissioners and stakeholders. Your focus is on successful community reintegration and a sustained quality of life, guided by a recovery model that enables clients to live, work, learn, and participate fully in their communities through interactive and preventative approaches. We provide intensive accommodation-based support (six flats) and floating support (dispersed flats) designed to address the complex and challenging needs of our residents and participants. Key responsibilities include:<ul><li>Ensuring the safety and wellbeing of residents and participants at all times</li><li>Focusing on empowering our residents to take control over their lives and meet their personal goals</li><li>Planning activities to engage residents with other people, communities, and opportunities</li><li>Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins</li><li>Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service</li></ul>About You We are looking for someone compassionate and driven individual, with a genuine desire to support others in achieving their goals and overcoming challenges. You thrive in a fast-paced, dynamic environment, and can remain calm and non-judgmental in difficult situations. Strong communication skills are essential, allowing you to build meaningful relationships with residents, colleagues, and external partners. You are proactive, solution-focused, and possess a solid understanding of the complex needs faced by individuals with mental health issues. You are adaptable, able to work flexibly, and committed to SIG's mission of empowering individuals through innovative and inclusive support.<ul><li>Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly mental health and substance dependency</li><li>Ability to show empathy and compassion to our residents, and different challenges they face</li><li>Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs</li><li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents</li><li>Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders</li><li>Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges</li><li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li></ul> Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer<ul><li>25 days (Full time equivalent) annual leave, increasing with the length of service</li><li>Employer Pension Contribution</li><li>Eligibility to register with Blue Light Discount Card</li><li>Access to discounted tickets for music events, shows, sports and more</li><li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li><li>Training and Development, including access to courses, upskilling, and progression plans</li><li>Employee Assistance Programme, including counselling</li><li>Life Assurance Scheme</li><li>Cycle-to-work scheme</li><li>Annual Staff Awards</li><li>EDI Ambassador programme</li></ul>About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation setting

Mental Health Recovery Worker

Job Title: Peer Support Mentor Location: This role is based based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access. Salary: £27,000 (Full Time Equivalent) Shift Pattern: This is a 25 hour per week role, worked Monday to Friday on a rota basis. You will work three shifts per week: two shifts between 09:00 - 17:00 or 10:00 - 18:00, and one longer shift between 09:00 - 20:00 or 10:00 - 21:00. You may be required to work outside these hours dependent on service and participant requirements. About the Role We are seeking a compassionate and dedicated Peer Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service. The role includes: Some key responsibilities include:<ul><li>Supporting residents with daily tasks</li><li>Placing residents needs at the centre of all support provided and using trauma informed practice to guide care and support.</li><li>Drawing on your own lived experience (such as substance misuse, offending, homelessness, or other relevant experiences) to support and relate to residents with multiple and complex needs.</li><li>Plan and deliver activities within the Complex Needs Hub working with the activities team, including monthly activities with risk assessments and adjustments for clients.</li><li>Holding a caseload, conducting key work sessions which are personable to their needs</li><li>Carry out regular welfare checks, safeguarding checks, and general living checks</li><li>Encourage residents to take part in activities and events</li><li>Keep support plans up to date on a regular basis</li><li>Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary</li><li>Carry out general housing management support</li></ul>About You You will bring creativity and a willingness to develop and implement new ideas and initiatives. As a collaborative team player, you will communicate confidently with people from a wide range of backgrounds. Drawing on your own lived experience, you will support and empower others while appreciating the diverse experiences and journeys of our residents and participants. We are seeking someone who is genuinely passionate about our work and committed to embodying our values and culture in order to help make a real difference.<ul><li>Relevant lived experience (e.g., mental health, substance misuse, offending, homelessness) to support people with complex needs.; Uses lived experience specifically to support people with multiple and complex needs.</li><li>Good written and verbal communication, with effective relationship building skills.</li><li>Good time management, able to prioritise and manage your own workload.</li><li>Ability to show empathy and compassion to our residents, and different challenges they face</li><li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents</li><li>Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges</li><li>Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs</li><li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li></ul> Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer<ul><li>25 days (Full time equivalent) annual leave, increasing with the length of service</li><li>Employer Pension Contribution</li><li>Eligibility to register with Blue Light Discount Card</li><li>Access to discounted tickets for music events, shows, sports and more</li><li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li><li>Training and Development, including access to courses, upskilling, and progression plans</li><li>Employee Assistance Programme, including counselling</li><li>Life Assurance Scheme</li><li>Cycle-to-work scheme</li><li>Annual Staff Awards</li><li>EDI Ambassador programme</li></ul>&lt;

Peer Support Mentor

Job Title: Bank/Relief - Floating Support Worker Location: Ealing and additional areas as appropriate Salary: £13.85 per hour plus 12.07% annual leave accrual Shift Pattern: Flexible working About the Role Join our Bank work force as a Floating Support Worker to support our teams across Ealing and West London! You will join our flexible working team to provide community-based support for individuals with mental health and wellbeing needs. You will work alongside various services to support individuals to meet their unique goals, and provide opportunities available to them to live independently within the community and develop social skills. Please note that this is a flexible role, we are unable to provide consistent rotas due to our resident/participant needs and service requirements. Key Responsibilities Include:<ul><li>Support participants to achieve desired outcomes/goals through support plans, risk assessments, and regular reviews</li><li>Develop and encourage participation in activities and events within the community</li><li>Work alongside community partners and other SIG services</li><li>Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks</li><li>Complete safeguarding and other referrals when required.</li><li>Support participants in medications supervision, hospital appointments, bills/correspondence checking and compliance, prompting personal care.</li></ul>About You We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people's lives! You will be able to be flexible in your working pattern, live local to the areas as listed above, and be able to work independently as well as within a team. We are looking for someone with a true passion to help make a difference to lives, provide quality care and support, and can build rapport with people from varying backgrounds, treating everyone with respect regardless of past/present experiences. <ul><li>IT Proficiency, ability to learn new software programs, basic Microsoft experience is required</li><li>Experience of working with people of complex backgrounds, including in the criminal justice field, mental health, and/or substance misuse or a good understanding of the sector</li><li>Understanding of the housing and social needs of people with multiple and complex needs</li><li>Able to influence and negotiate positive outcomes with others</li><li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li></ul> Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group . Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email <a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a> or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our po

Floating Support Worker - Ealing

Job Title: Relief Bank - Recovery Worker Location: Based across 4 residential services based in Brent, West London. Please note that unfortunately this service does not have step free access Salary: £13.85 per hour plus 12.07% annual leave accrual Shift Pattern: Flexible working: Long Day and Waking night shifts available About the Role As a Recovery Worker, you will contribute to successfully rehabilitating and reintegrating our Residents and Participants back into the community. Providing pathways, support, and appropriate interventions that will enable successful resettlements, and deliver to achieve more safer, integrated communities for our stakeholders. You will provide personalised and one to one support which is unique and personable to meet our resident/participant needs and those of the service. About the Service Equinox Brent supports those recovering from mental health struggles, we provide 24 hour support at three sites as well as a 10 - 6 service. Residential services in Brent provide a recovery focused service to both, men and women with long term mental health difficulties. The service works with the user to increase their independence and move them on into lower support accommodation. We work closely with various agencies to support improve life skills, increase social inclusion, and help with individuals improve their quality of life. About You We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people's lives! We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. OVERVIEW OF KEY RESPONSIBILITIES<ul><li>Support a caseload of Residents and Participants (R&amp;P), contribute to the development of support plans, risk assessments and reviews.</li><li>Participate in, and encourage R&amp;Ps to participate in the running and development of projects, initiatives, training and volunteering.</li><li>Ensure R&amp;Ps understand their rights and responsibilities, with access to the right tools and resources to support them back into society and build networks.</li><li>Develop strong internal and external relationships.</li><li>Provide advice, guidance, and support, including life skills training.</li><li>Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.</li><li>You may need to attend appointments alongside R&amp;Ps when required.</li><li>Admin duties will vary, including using our Salesforce Inform system to update records ongoing.</li></ul>Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. KEY CRITERIA What we are looking for:<ul><li>IT Proficiency, ability to learn new software programs, basic Microsoft experience is required</li><li>Experience of working with people of complex backgrounds, including in the criminal justice field, mental health, and/or substance misuse or a good understanding of the sector</li><li>Understanding of the housing and social needs of people with multiple and complex needs</li><li>Able to influence and negotiate positive outcomes with others</li></ul>What we would like, but not essential:<ul><li>Appropriate qualification: NVQ/Diploma Level 2 in Health &amp; Social Care/Community Justice, or professional equivalent</li><li>Experience of providing housing support and a practical assistance within a residential or outreach support role</li><li>Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals</li></ul>Further details of the responsibilities and key criteria can be found in the JDPS attached. Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mis

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